Privacy Policy

This Privacy Policy describes how bitspaceltd (referred to as “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit our website www.bitspaceltd.com or engage our custom mirror design and on-site installation services across Europe.

1. Data Controller Information

For the purposes of the European Union General Data Protection Regulation (GDPR) and other applicable data privacy laws, the Data Controller responsible for processing your personal data is:

• Legal Entity: Bit Space Development Ltd.
• Brand Name: bitspaceltd
• Registered Corporate Address: 1555 Dublin Ave Unit 5, Winnipeg, MB R3E 3M8, Canada
• Official Contact Email: [email protected]
• Customer Support Hotline: +1 (204) 515-6086

As data controller, Bit Space Development Ltd. determines the purposes and means of processing personal data collected from clients and website visitors in the European Union and select European territories.

2. Information We Collect

We collect personal data to provide our bespoke mirror manufacturing and installation services. The categories of data we collect include:

• Identity & Contact Data: Full name, billing address, European installation address, email address, and contact phone number.
• Order & Service Details: Custom mirror measurements, design preferences, room specifications, appointment scheduling preferences, and customer service correspondence.
• Financial & Payment Data: Payment details necessary to complete transactions (processed directly by our third-party payment processor; we do not store full credit card numbers on our servers).
• Technical & Usage Data: IP address, browser type, device information, operating system, and pages visited on our website.

3. Payment Processing via Stripe

All online transactions, payment processing, and billing validation on www.bitspaceltd.com are handled safely and securely through our third-party payment service provider, Stripe, Inc. (and its European affiliates).

• When you place an order or pay for an installation service, your payment credentials (such as credit/debit card numbers and authentication codes) are submitted directly to Stripe.
• Stripe acts as an independent data controller/processor regarding your payment card details and processes this data in compliance with the Payment Card Industry Data Security Standard (PCI-DSS) and European payment regulations (including PSD2 Strong Customer Authentication).
• Bit Space Development Ltd. does not directly capture, store, or view your full credit card number or card CVV/CVC codes on our own infrastructure.
• For information on how Stripe collects and processes your personal data, please consult Stripe’s Privacy Policy.

4. Age Restriction (Minimum Age Requirement)

Our website and services are intended exclusively for adult individuals capable of entering into legally binding contracts.

• Minimum Age Threshold: You must be at least 18 years of age to use www.bitspaceltd.com, request installation quotes, create an account, or enter into a commercial transaction with us.
• Minor Safety & Unauthorized Use: We do not knowingly solicit or collect personal data from individuals under the age of 18. If a minor under 18 provides us with personal data, or performs an unauthorized credit card transaction using a parent or guardian’s financial credentials, we request that a parent or guardian contact us immediately at [email protected]. Upon verification, we will promptly delete the minor’s personal data and terminate the associated service request or transaction.

5. Legal Basis for Processing Personal Data

Under GDPR, we rely on the following lawful bases to process your personal information:

• Contractual Necessity: Processing data required to fulfill our service agreement with you (e.g., manufacturing custom mirrors, scheduling local installation appointments, issuing invoices).
• Legal Obligation: Processing necessary to comply with applicable Canadian and European laws, tax regulations, and accounting standards.
• Legitimate Interests: Processing required to improve our services, maintain website security, prevent fraud, and manage customer communications.
• Consent: Where you have explicitly given consent (e.g., subscribing to direct marketing or accepting non-essential website cookies).

6. Data Retention Period

In accordance with European data protection regulations and applicable Canadian corporate retention requirements, we retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, tax, accounting, and reporting obligations:

• Customer Account & Service Records: Retained for the duration of your active relationship with us, plus up to 6 years following the completion of an installation service, to satisfy European and international commercial law, tax auditing, and warranty record requirements.
• Payment & Invoicing Transaction Logs: Transaction metadata (excluding full payment card data handled by Stripe) is retained for 7 years in accordance with statutory accounting and anti-money laundering regulations.
• General Inquiries & Correspondence: Retained for up to 24 months after the resolution of your inquiry if no commercial contract is established.
• Deletion Policy: Upon the expiration of applicable retention periods, your personal data will be permanently deleted, anonymized, or securely destroyed.

7. Your Rights Under European Law (GDPR)

If you are a resident of the European Union or European Economic Area (EEA), you possess specific rights regarding your personal data:

• Right of Access: The right to request copies of your personal data held by us.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): The right to request the erasure of your personal data under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data under specific circumstances.
• Right to Data Portability: The right to request transfer of your data to another organization or directly to you.
• Right to Object: The right to object to the processing of your personal data, particularly for direct marketing.

To exercise any of these rights, please contact our privacy compliance team at [email protected].

8. International Data Transfers

As Bit Space Development Ltd. is headquartered in Winnipeg, Manitoba, Canada, your personal information may be accessed or transferred outside the European Economic Area (EEA). Canada is recognized by the European Commission as offering an adequate level of data protection under the EU-Canada adequacy decision. Any international transfer of data to third parties or service providers relies on recognized standard contractual clauses (SCCs) or equivalent European-approved legal frameworks.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Bit Space Development Ltd. handles your personal data, please contact us at:

• Legal Entity: Bit Space Development Ltd.
• Brand Name: bitspaceltd
• Registered Address: 1555 Dublin Ave Unit 5, Winnipeg, MB R3E 3M8, Canada
• Customer Support Email: [email protected]
• Customer Support Hotline: +1 (204) 515-6086