Help Center

Welcome to the bitspaceltd Help Center. Here you will find detailed information about our custom mirror products, scheduling European on-site installation services, payment security, and corporate legal compliance.

bitspaceltd is a specialized design brand proudly owned and operated by Bit Space Development Ltd., headquartered in Winnipeg, Manitoba, Canada, serving residential and commercial clients exclusively across Europe.

1. Ordering & Customization

Q1: How does the custom mirror ordering process work?

Our process is designed to ensure technical accuracy and client satisfaction:

1. Digital Consultation: You submit your initial dimensions and interior design preferences on www.bitspaceltd.com.
2. Specification Approval: Our design team creates technical schematics and confirms final specifications with you via email ([email protected]).
3. Bespoke Fabrication: Your mirror is precision-cut, polished, and prepared by our manufacturing partners.
4. On-Site Installation: Our European installation network delivers and securely mounts the mirror at your location.

Q2: Can I modify or cancel my custom order?

Because all mirrors are made-to-order to your exact specifications, you may modify or cancel your order only before fabrication or digital design rendering begins. Under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), custom-made and personalized items are exempt from the statutory 14-day right of withdrawal once production has commenced.

2. Delivery & On-Site Installation

Q3: Why is there no traditional shipping or parcel tracking number?

Due to the fragile and large-format nature of custom mirrors, we do not ship products via standard courier or postal parcel drop-off services (e.g., DHL Express or FedEx parcel mail).

• Your mirror is transported in specialized vehicles directly by our European logistics and installation crews.
• Instead of a postal tracking code, service progress is tracked via email appointment confirmations, localized dispatch updates, and a Digital Service Completion Certificate signed upon on-site fitting.

Q4: How do I schedule or reschedule an installation appointment?

Once your mirror is ready for dispatch, our logistics desk will contact you via email or phone (+1 204-515-6086) to agree on a convenient installation window. You can reschedule your appointment free of charge by emailing [email protected] at least 48 hours in advance.

Q5: What should I prepare before the installation team arrives?

Please ensure that the designated installation area, surrounding wall space, and entry pathways are clear of obstacles and ready for mounting. An adult representative (18 years or older) must be present on-site during the appointment to inspect the completed installation and sign the service completion form.

3. Payments, Billing & Stripe Security

Q6: What payment methods do you accept, and how secure is my transaction?

All payments on www.bitspaceltd.com are processed through Stripe, Inc., a global leader in secure payment infrastructure:

• We accept major international credit/debit cards (Visa, MasterCard, American Express) and supported European payment methods.
• All credit card information is encrypted via PCI-DSS compliant protocols. Bit Space Development Ltd. does not store full credit card numbers or security codes on its servers.

Q7: Will I receive an official invoice?

Yes. Upon payment authorization, an official digital invoice detailing your custom order specifications, service scope, and applicable transaction details will be sent to your registered email address.

4. Returns, Refunds & Statutory Rights

Q8: What is your refund policy?

• Pre-Production Cancellations: Full refunds (minus a minor administrative consultation fee) are available if requested prior to the start of custom fabrication.
• Post-Production: Once bespoke cutting begins, orders are non-refundable pursuant to European consumer protection laws regarding customized goods.
• Transit Damage or Defects: In the unlikely event that damage occurs prior to installation or a defect is noted during on-site fitting, our technician will document it immediately on the inspection form, and a priority replacement will be provided at no extra charge.

5. Data Privacy & Customer Support

Q9: How is my personal information protected?

We strictly comply with the European Union General Data Protection Regulation (GDPR). Personal details collected during consultation, billing, or installation scheduling (such as your address, phone number, and email) are processed securely solely for fulfilling your service. Bit Space Development Ltd. acts as the Data Controller. For full details, please review our Privacy Policy.

Q10: How do I contact Customer Support?

Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM EST (15:00 – 23:00 CET). We respond to all online inquiries within 24 hours.

• Brand Name: bitspaceltd
• Legal Operating Entity: Bit Space Development Ltd.
• Registered Corporate Address: 1555 Dublin Ave Unit 5, Winnipeg, MB R3E 3M8, Canada
• Customer Support Email: [email protected]
• Customer Support Hotline: +1 (204) 515-6086
• Official Website: www.bitspaceltd.com