Appointment & Delivery Policy

This On-Site Service Appointment & Delivery Policy details the fulfillment workflows, appointment scheduling protocols, and physical delivery frameworks for custom mirror installations provided by bitspaceltd across European regions. By placing an order or reserving an installation slot on www.bitspaceltd.com, you accept the practices described herein.

1. Corporate Transparency & Service Area

All bespoke mirror manufacturing supervision, digital scheduling, and service management are provided by:

• Brand Name: bitspaceltd
• Legal Operating Entity: Bit Space Development Ltd.
• Registered Corporate Address: 1555 Dublin Ave Unit 5, Winnipeg, MB R3E 3M8, Canada
• Direct Customer Support Email: [email protected]
• Hotline / Support Phone: +1 (204) 515-6086
• Exclusively Served Territory: European Union (EU) and designated European nations

2. Fulfillment Model & Non-Standard Parcel Delivery Notice

Please note that bitspaceltd provides an integrated service-plus-product delivery model specifically structured for fragile, large-format custom mirrors:

• Direct Local Team Fulfillment: Custom mirrors are transported to your premises directly by specialized European logistics teams or certified local installation crews. Mirrors are not dispatched via standard parcel postal services (e.g., standard postal mail, DHL Express, or FedEx parcel drop-off).
• Absence of Postal Tracking Numbers: Because delivery is handled alongside professional technicians in dedicated transport vehicles, traditional postal tracking numbers are not generated. Instead, service fulfillment is tracked via digital appointment confirmations, localized dispatch status updates, and physical/digital Service Sign-Off Certificates executed upon installation.

3. The 4-Step Service & Delivery Timeline

Due to the bespoke nature of customized mirror design and technical mounting, service delivery follows a transparent four-stage progression:

• Stage 1: Digital Consultation & Specification Sign-Off (Days 1–3)
  Following payment authorization, our design team reviews your wall measurements, room specifications, and glass options via email. Final technical schematics are approved by the Customer prior to manufacturing.
• Stage 2: Custom Fabrication (Days 4–12)
  Your custom mirror is cut, edged, polished, and safety-inspected according to your approved dimensions.
• Stage 3: Appointment Scheduling & Local Dispatch (Days 13–18)
  Our European logistics coordination desk contacts you via email or phone (+1 204-515-6086 / [email protected]) to confirm a mutually convenient on-site installation time slot (e.g., Morning/Afternoon window).
• Stage 4: On-Site Delivery, Mounting & Final Inspection (Day of Appointment)
  Certified technicians arrive at your specified European address, deliver the custom mirror, execute professional wall mounting, clean the glass surface, and invite you to complete the inspection.

4. Rescheduling, Cancellation & Access Requirements

• Appointment Rescheduling: You may reschedule your installation appointment free of charge by contacting [email protected] at least 48 hours prior to the scheduled time slot.
• Site Readiness: The Client must ensure that the designated installation area (wall space, surrounding floor access, and path from entry) is clear of obstacles, structurally sound, and ready for mounting.
• Failed Delivery / Unreachable Customer: If our installation crew arrives at the confirmed address during the agreed time slot and access is denied or the Client is unreachable, a re-dispatch fee may apply to arrange a secondary delivery and mounting session.

5. Proof of Delivery & Service Acceptance

To ensure total clarity and protect both parties against fraudulent non-delivery or damage claims:

1. Upon completion of the on-site installation, the Client (or an authorized representative aged 18+) must visually inspect the custom mirror and wall fitting.
2. The Client will sign a Digital Service Completion Certificate or physical Job Sign-Off Sheet presented by the technician.
3. This executed certificate serves as definitive, legally binding proof of physical delivery, completed service fulfillment, and customer acceptance. Copies are archived by Bit Space Development Ltd. and sent to the customer’s email address for record-keeping.

6. Statutory Rights & Damage Reporting

In the rare event that a mirror sustains transit damage prior to installation, or if a defect is identified during the technician’s on-site inspection, our team will document the issue immediately on the completion form and arrange for a priority replacement at no additional cost to the Client.

7. Customer Support & Contact Information

If you have any questions regarding an upcoming installation appointment, delivery status, or technical wall preparation, please contact our support team:

• Legal Operating Entity: Bit Space Development Ltd.
• Brand Name: bitspaceltd
• Registered Address: 1555 Dublin Ave Unit 5, Winnipeg, MB R3E 3M8, Canada
• Customer Support Email: [email protected]
• Customer Support Hotline: +1 (204) 515-6086