Refund & Cancellation

This Refund and Cancellation Policy outlines the procedures for service adjustments, appointment changes, and refund requests for custom mirror design and on-site installation services provided by bitspaceltd across Europe.

1. Policy Overview & Statutory Exemptions

Due to the tailored nature of our business—which involves the supply of goods manufactured to the consumer’s exact specifications and personalized installation designs—our services are subject to specific consumer protection exemptions:

WAIVER OF RIGHT OF WITHDRAWAL: Pursuant to Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the statutory right of withdrawal (Right of Cancellation) does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly personalized. Once digital design rendering, material procurement, or custom fabrication has commenced with your express consent, the order becomes non-refundable.

2. Cancellation and Modification Policy

• Pre-Production Changes & Rescheduling: If you wish to adjust your custom mirror dimensions or reschedule your installation appointment, you must contact [email protected] at least 48 hours prior to the scheduled fabrication start date or installation time slot.
• Order Cancellation: Cancellations requested prior to the start of digital design rendering or custom manufacturing are eligible for a full refund, subject to a reasonable administrative processing fee covering initial measurement consultation. Once physical production or custom cutting commences, cancellations are no longer eligible for a refund due to the non-reusable nature of bespoke glass products.

3. Refund Processing & Stripe Gateway

• Authorized Refunds: In the event that a refund is approved (e.g., due to transit damage identified during technician on-site inspection that cannot be immediately rectified), the refund will be issued back to your original payment method used during checkout.
• Processing Timeline: Once a refund is initiated by our team, please allow 5–10 business days for the funds to reflect in your bank account, depending on your card issuer or financial institution’s settlement cycles.
• Stripe Automated Receipts: All online payment transactions and refunds are managed securely through Stripe. You will receive an automated refund confirmation email from Stripe as soon as the transaction is successfully processed by bitspaceltd.

4. Disputes and Chargeback Prevention

We are dedicated to resolving any client concerns regarding service execution or product quality directly and amicably.

If you have questions about your installation or custom mirror product, please reach out to [email protected] immediately. Initiating a credit card or bank chargeback without prior consultation with our support team may delay resolution. In response to unauthorized or fraudulent chargebacks, Bit Space Development Ltd. will provide complete transaction logs, design approvals, and the signed Digital Service Completion Certificate to Stripe and the card-issuing bank as binding proof of service fulfillment.

5. Contact Information

If you have any questions or require support regarding this Refund and Cancellation Policy, please contact our support desk:

• Legal Operating Entity: Bit Space Development Ltd.
• Brand Name: bitspaceltd
• Registered Corporate Address: 1555 Dublin Ave Unit 5, Winnipeg, MB R3E 3M8, Canada
• Customer Support Email: [email protected]
• Customer Support Hotline: +1 (204) 515-6086